"Best one yet." And nothing changed.

Hi there, Here is the most expensive sentence in team off-sites. "Best one yet." People say it at the end of a good one. The food was great, the views were better, someone got vulnerable, everyone hugged. Then they fly home, the inbox swallows them, and within three weeks it is like it never happened. A great experience that changes nothing is not a win. It is a costly memory. I have designed, facilitated, and watched hundreds of these. The ones that stick are not the ones with the best ropes...