Trusted by leaders at organizations you know and those you don't to create workplaces where people thrive and results speak for themselves.s.
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I want AI to give me back the hours I spend on things that don't matter so I can spend them on things that do. I do not want AI to do the things that matter. I do not want it to listen to the new hire who is scared. I do not want it to sit with the colleague whose marriage is ending. I do not want it to feel the room shift when someone finally says the thing they've been holding back for six months. I do not want it to coach a leader through the moment she realizes she has been the problem. Those are mine. Those are ours. I have used AI for a lot in the last two years. It drafts. It summarizes. It organizes. It helps me see patterns in messy notes. It saves me real hours. I am not opposed to the technology; I am opposed to the framing that says the highest use of this tool is to replace the human parts of human work. That framing is everywhere right now. The headlines. The Linked In posts. The articles I scroll past. The argument goes: AI is going to make companies more efficient, and the way it will do that is by eliminating jobs, and the way it will eliminate jobs is by automating the human friction out of them. I want us to notice what is in that framing. It assumes that the human parts of work are friction. They are not. They are the work. The Surgeon General's 2022 Workplace Well-Being Framework named five essentials humans need from their jobs in order to thrive. Protection from harm. Connection and community. Work-life harmony. Mattering at work. Opportunity for growth. None of those are friction to be removed. All of them are jobs to be done, by humans, for humans. If we strip them out in the name of efficiency, we don't get a thriving workforce with more leisure. We get a lonely workforce with no purpose, and a smaller workforce with no income to spend, and a society that has forgotten what work was for in the first place. There is a better question. The better question is, what can AI take off our plates so we can do more of what only humans can do? A leader who used to spend three hours summarizing meeting notes can now spend those three hours with the team member who's struggling. A clinician who used to spend two hours on documentation can now spend those two hours with the patient. A teacher who used to spend the evening grading worksheets can now spend the evening planning the lesson that will actually move a kid. That is the promise. That is what I want AI for. That promise only lands if we make a decision to spend the reclaimed hours on the human work, not on more meetings, not on more emails, not on a relentless productivity ratchet that means the work simply expands to fill any gap the technology creates. So my question for leaders this week is direct. What is AI doing inside your organization right now that should never have left a human's hands? And what is it taking off your team's plates so they can do the parts of the job that only they can do? The answers matter. So does the asking. |
Trusted by leaders at organizations you know and those you don't to create workplaces where people thrive and results speak for themselves.s.